Common Questions

Yes! Along with old-world, hand fabrication, we embrace modern technology for the versatility it provides in manufacturing and design. During your custom design appointment, our expert CAD designer creates a 3D rendering allowing you to see your piece from all angles before it is created. Once the render is approved, we begin production by printing a resin (wax) mold from the original CAD design using our state of the art 3D printer. This wax mold will be used to cast your design in the desired metal(s). After the metal casting has been carefully inspected, our Master Jeweler works his magic!

Appointments can be made through our website by clicking here. We offer a complimentary 20 minute consultation valued at $250/hr, where you will meet with one of our talented designers to discover a design that speaks to your heart.

From design to delivery, your custom piece can take anywhere from 3-10 weeks. Making jewelry is a form of art that requires great skill and dedication. Thank you for your patience we are humbled to be your jeweler.

Yes! We are proud to work with the best stone collectors and dealers in the industry. Our priority is to find you a stone with the utmost quality, cut, and color to bring your piece to life.

Yes! It is best to stop by our shop so we can take a closer look at the stone and provide you with some design options.

Yes...well do our best work we will need to see your ring you wish to resize. There are a few factors that may make the process more intricate such as metal type, setting style, intricate details, and whether gemstones are present. The cost will depend on the metal and the work that needs to be done.

Yes! Bring in your jewelry for some love! At no charge ofcourse. If you purchased your ring with us there is no charge with our polishing services. Special texture finished rings may be subject to a small fee. Please email us or stop by our shop so we can take a closer look and provide you with more information.

Yes. Please refer to our repair & restore information here

While this is possible, we do not recommend it and prefer not to do so for custom work.

We are proud to be an authorized dealer of HARMONY Metals and Gems by Hoover & Strong, Inc. Hoover & Strong, like us, is committed to respecting basic human rights around the world and to protecting the environment by energy conservation and recycling. We send our scrap metals in to be reclaimed and refined.

Their precious metals are 100% recycled and processed in an environmentally responsible way paired with conflict-free diamonds and fair trade gemstones. If there are any enhancements applied to gemstones, it is fully disclosed to us, and we share that disclosure to our customers.


We also work with Stuller, Inc. for sourcing diamonds and gemstones. All rough and polished diamonds sold by Stuller Inc. comply with the Kimberley Process.


The Kimberley Process ensures that rough diamonds are:
  • Exported and imported with a government validated Kimberly Process certificate stating the diamonds are conflict-free.
  • Transported between signatory countries in a sealed and tamper-proof container.
  • Sold with a statement from the seller (known as a warranty) on all invoices guaranteeing that the diamonds being sold are conflict-free.


You can find more information about Stuller's commitment to sustainability and why we love working with them!  


For online orders we accept all major credit cards. In store we accept credit cards, checks, and cash. Custom orders require a deposit to move forward once your design is approved. Depending on the circumstance, we typically require 50% to 70% down along with full payment towards any special ordered stones.

At this time we only ship to the continental U.S including Alaska and Hawaii.

Please refer to our Shipping & Returns policy here


Please call or email us to cancel your order as soon as possible. We are open Tuesday-Saturday 11:00am - 6:00pm. Outside these hours, please leave a message either by phone or email and we will contact you the following work day.